Guarantee and Return Policy
While we cannot accept returns for plants and trees, our Alive & Thrive Guarantee covers any issues with your plants within the first 30 days of receipt. This policy ensures the health of our plants and protects our nursery from potential pests or diseases that may affect a plant after it leaves our care.
How to Request a Warranty Claim:
- If you experience an issue with your order, please contact us within 24-48 hours of receiving your items.
- To expedite the resolution, please send a clear photo of the plant along with your order number to [email protected].
- If your plant was damaged during shipping, please provide photos of the plant, packaging, and visible damages to help us process the claim.
Refund and Replacement Policy:
- Refund or Free Replacement: We will review your concern and, if necessary, provide a one-time replacement at no additional cost or issue a refund, depending on the situation.
- No Refunds for Seeds or Plants: All seed and plant sales are final, and no guarantees are provided for seeds or seedlings. These items are sold as a “final sale.”
Situations Not Covered by Warranty:
- Extreme Weather or Acts of Nature: We are not responsible for any damage caused by extreme weather conditions, natural disasters, or unforeseen events.
- Improper Care: We cannot honor warranty claims for plants that have died due to improper care or failure to follow our hardiness zone recommendations.
- Natural Variations: Each living plant is unique and may vary in size, color, or shape depending on the season or environment.
Encouragement to Reuse Instead of Returning Plants:
- Instead of returning the plant, we encourage you to find a new location to plant it, compost it, or share it with a friend. This helps reduce waste and contributes to a greener world.
Contact Us:
- If you encounter any issues with your plant or tree, please call or email us for expert advice. If applicable, we will arrange for a replacement.
- We will respond to all inquiries within 24-48 hours.
Thank you for choosing us! We are committed to ensuring that your plants thrive and that you have a positive experience with our nursery.